Effective Date: 11-01-2025
Our Company is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website ([Your Website URL]) and our services.
1. Information We Collect
We may collect and process the following types of information:
- Personal Information: Name, email address, phone number, address, and other contact details you provide when you book a service or contact us.
- Payment Information: Billing details provided during payment processing.
- Usage Data: Information about how you interact with our website, including IP addresses, browser type, pages visited, and time spent on the site.
- Other Information: Any additional information you voluntarily provide, such as through surveys or reviews.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our carpet cleaning services.
- To communicate with you, including sending booking confirmations, updates, and responses to inquiries.
- To process payments securely.
- To improve our website, services, and customer experience.
- To comply with legal obligations or enforce our terms and conditions.
3. Legal Basis for Processing
We process your personal information under the following legal bases:
- Contractual Necessity: To fulfill a contract with you (e.g., providing carpet cleaning services).
- Legitimate Interests: To improve our services and communicate with you.
- Consent: Where you have given us explicit consent, such as for marketing communications.
- Legal Obligations: To comply with applicable laws and regulations.
4. Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors who assist with payment processing, website hosting, or customer support.
- Legal Authorities: If required to comply with legal obligations or protect our rights.
- Business Transfers: In the event of a merger, sale, or transfer of assets.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze website performance. For more details, see our [Cookie Policy].
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure.
7. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- The right to access your information.
- The right to rectify inaccurate data.
- The right to erase your data (“right to be forgotten”).
- The right to restrict processing.
- The right to data portability.
- The right to object to processing.
- The right to withdraw consent at any time.
To exercise these rights, please contact us at [Your Contact Email].
8. Retention of Data
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: info@Carpetcleancare.co.uk
- Phone: +447446273780
- Address: 44 Broadhurst Walk, RM13 7HH, Rainham
